COVINGTON, Ky. - What does it take for a family business to survive and thrive for 25 years or more? Our weekly feature shares the secrets to success of local businesses with staying power.
What started with car-junking, tire and used parts sales in 1924 is today a full-service auto repair business that's still all in the family.
Third generation co-owners Alan Smith and Michael Smith share responsibility for daily operations and work at the business. They live in Kenton County.
1. Who are your customers?
Our customers are just everyday people. Actually, a lot of our customer base comes out of Cincinnati. We also do work for dealers who don’t have a repair facility, so we have a lot of commercial accounts.
2. What’s the great thing about doing business in Covington?
Well, I think one of the advantages is we’re really close to the expressway, so we’re really convenient. For the Cincinnati people, it’s right across the bridge. If you have your car repaired here and you plan on waiting, there are all kinds of restaurants around here and on Main Street. But I think it’s mainly convenience.
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